Annie has hands-on front-line and team management experience coupled with a clear and energetic communication style which is an excellent combination for service and management skills training and development.

Annie’s training style is extremely participative and engaging using activities and exercises to promote learning and skill building. Annie makes sure that she is able to link training activities to the workplace, ensuring that learning is always relevant and aligned to the business and the business priorities.

Annie Mulady has worked in sales and service roles for over 20 years and has extensive international experience from retail manufacturing, transport and property sectors. At LEGO, she held the roles of Customer Service Manager for Europe North and Global Customer Relationship Manager.

Previously, Annie spent seven years in the automotive contract hire industry, working for Lex Vehicle Leasing, Hertz and Lex Vehicle Partners in both sales and customer service management roles and prior to that, she spent seven years working in estate agency.

Latterly, Annie was a senior consultant for a training and research company, during which time she gained further experience in identifying development needs, designing and tailoring those needs to deliver training.

Some of the organisations Annie has worked with include:

• Hospitality and conference centres
• Independent Financial Advisors
• Pharmaceutical suppliers
• A business class only airline
• Retail toy company
• Building services company
• A major utility company
• The plant hire and trailer equipment divisions in the UK, Poland and Scandinavia of a global solutions organisation
• An international water jet systems company
• Serviced offices and serviced accommodation companies
• A major cleaning contractor