01628 474 154

Jini Amarasekara, Acting Head of Corporate Communications

We had some very good feedback from the members who had the training, and several have told me and others that they have put some of the learning into practice with positive results … do pass on my thanks to Andrew, who was an excellent trainer, as well as being a charming person (and I had that comment from several members, it’s not just my own view!).
— London Borough of Hounslow

Communication Skills for Public Engagement

Handling Public Consultations can be daunting. This training is designed to help your key spokespeople, clinicians and senior managers communicate effectively during consultation exercises with the public, patients, local community groups and stakeholders.

We will prepare your key spokespeople to handle forthcoming events or challenging issues such as Public Consultation and Public Meetings.

We will help them develop their key messages as well as deal with emotive and difficult questions from potentially hostile audiences.

We cover:

  • Presentation Skills to communicate during the public engagement exercise.
  • Active listening Skills – for public and community meetings.
  • Public Speaking Skills – for public and community meetings.
  • Communicating positive key messages around the future healthcare in your area.
  • Developing consistent key messages around these complex issues so that we achieve “singing from the same hymn sheet”.
  • Handling hostile questions from the floor
  • Handling hostile questions from the media

Training with be tailored to your specific issues which may be along the lines of:

  • The opportunity to review and potentially re-design hospital and wider health and social care services for the benefits of patients.
  • Developing health services that are high in quality, sustainable and affordable, long term
  • Improving outcomes – reducing deaths from conditions such as cancer, respiratory disease and heart disease
  • Balancing the budget
  • Improving access to services


  • Key spokespeople
  • Directors
  • Senior Clinicians
  • Senior Managers

Please contact us to discuss fully tailored training specifically for your own organisation.

Phone us - 01628 474 154
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